Return Policy

1. Return Authorization (RMA)

1.1 All return requests must be submitted to our customer logistics team at admin@mivaaero.com within seven (7) business days of receiving your equipment.

1.2 No returns will be accepted without a valid Return Merchandise Authorization (RMA) number issued by the Company. Any unauthorized shipments sent to our R&D or Registered offices will be rejected.

2. Return Eligibility

To be eligible for a return, the following strict conditions must be satisfied:

• The product must be completely unused, unmounted, and in its original, sealed shipping container.
• The equipment must include all originally packed sensors, telemetry links, battery packs, accessories, and documentation sheets.
• There must be no physical, structural, or electronic damage resulting from shipping, handling, or unauthorized power tests.

2.2 Non-Returnable Items: Customized aircraft platforms, custom firmware modifications, custom-built hybrid propulsion units, and equipment delivered under tailored military or strategic civil contracts are entirely non-returnable and non-refundable.

3. Order Cancellations

3.1 Standard product orders may be cancelled within twenty-four (24) hours of placing the order, provided the manufacturing or configuration sequence has not commenced.

3.2 Once customized assembly, composite curing, or flight control programming has started, cancellations are not permitted, and any advanced payments made will be retained by the Company.

4. Inspection and Evaluation Process

4.1 Upon receiving the authorized returned equipment at our R&D hub, Miva Aerospace & Defence Technology LLP engineering specialists will conduct a rigorous testing audit within ten (10) business days.

4.2 If the audit confirms the equipment is intact and satisfies all eligibility parameters, a refund or credit note will be approved.

5. Refunds and Shipping Costs

5.1 Users are responsible for all secure shipping costs, import customs, and transit insurance required to safely return the equipment to our designated R&D office.

5.2 Approved refunds will be credited back via the original payment method or bank wire transfer within seven (7) to ten (10) bank processing days.

6. Support Contacts

For all product return requests, warranty claims, or procurement order status queries, please write to: